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24/7 emergency call-outLondon · Surrey · Kent — Larger UK projects by arrangementEmail our team
Explore Mr Flood
Find a service or answer
Promotional artwork: the original Mr Flood gas-mask character between blue floodwater and orange fire
Specialist property restorationWater · Fire · Mould · Damp
WATER DAMAGE

Flood &
water damage.

Water extraction. Structural drying.
Investigation to reinstatement.

FIRE DAMAGE

Fire &
smoke damage.

Soot removal. Odour treatment.
Carefully planned recovery.

MR FLOOD LTD

Have no fear, Mr Flood is here!

24/7 EMERGENCY CALL-OUT
FloodBothFire
Water & fire restorationPause motion
HERE WHEN IT MATTERS

Clarity first.
Recovery, properly planned.

Water, fire, mould, damp or contamination.
Detailed investigation. A practical plan. Specialist care.

Tell us about your property
24/7 emergency call-outHere when the unexpected happens
Evidence-led investigationUnderstand the problem first
Homes & commercial propertyA scope tailored to your situation
Survey to reinstatementSupport throughout the recovery
What we do

Which service do you need?

Choose the problem that sounds closest to yours. Each page explains the work, what we would need to know, and how to enquire.

Explore the full service directory
Illustration of a blue-gloved technician holding a Tramex moisture meter against a wallSERVICE ILLUSTRATION

Surveys & testing

Moisture, leaks, drone surveys, air quality and hygiene testing.

Illustrative Mr Flood technician extracting water from a flooded floorSERVICE ILLUSTRATIONEmergency & planned works
Recover from water damage

Water & flood restoration

Water extraction, structural drying, moisture monitoring and a practical route to recovery.

Kitchen finishes affected by fire and sootSERVICE ILLUSTRATIONBeyond the visible damage
A way forward after fire

Fire & smoke restoration

Specialist soot cleaning, smoke-odour treatment and restoration following fire damage.

Illustrative Mr Flood surveyor examining moisture-damaged render below a windowUnderstand the cause first.
A dedicated damp-proofing service

Damp doesn’t have to
be a recurring problem.

Investigate the source. Agree the right treatment. From rising and penetrating damp to condensation and below-ground waterproofing, the approach starts with your building.

  • Rising damp & DPC treatments
  • Penetrating damp solutions
  • Condensation, ventilation & PIV
  • Basement & cellar waterproofing

Treatment is selected following assessment; not every damp patch needs an injected damp-proof course.

Dense dark growth on an exposed, moisture-affected surfaceSERVICE ILLUSTRATION

Mould remediation

Testing, targeted removal and advice on the conditions behind the growth.

Illustrative scene of a Mr Flood technician cleaning a hard floor in an officeSERVICE ILLUSTRATION

Specialist cleaning

Decontamination, biohazard cleaning and odour treatment.

Illustrative scene of a decorator in a Mr Flood polo skimming a wallSERVICE ILLUSTRATION

Painting, plastering & repairs

Painting, decorating, plastering, flooring and joinery. Standalone jobs or the finishing stage of a recovery.

Sorting furniture and boxed contents for clearanceSERVICE ILLUSTRATION

Clearance & specialist response

Respectful clearance, biohazard cleaning, spill and infestation response.

Evidence before action

Understand what’s causing the damp.

We assess accessible affected areas, take relevant moisture readings and explain the likely contributing factors. Our photographic written findings set out limitations and practical next steps.

Explore the damp survey
Handheld thermal camera during a property assessment
Thermal imaging
Moisture mapping
Instrument readings. Site investigation. Clear reporting.
The complete picture

More than flood & fire.
Find your specialist service.

Every service, in one place. Choose a category or search for the work you need. Explore the scope, see what information helps, and prepare an enquiry for the service you need.

33 servicesReset filters

Search service names or methods within the selected category. Choose All services to search the complete range.

All servicesSurveys & testingFlood & fireDamp, mould & ventilationCleaning & odourClearance & specialistProperty work
01 / INVESTIGATE

Surveys & diagnostics

02 / RESTORE

Flood & fire restoration

03 / PROTECT

Damp, mould & ventilation

04 / CLEAN

Cleaning & odour treatment

05 / RESPOND

Clearance & specialist response

06 / PROPERTY WORK

Property repairs & services

No services match this search

Your selected category may be narrowing the results. Reset the filters to search all 33 services, or tell us what you need in the enquiry below.

Show all 33 services

Not sure which service fits? Send a photo and your postcode. We’ll help identify the next step.

Message Mr Flood
ASSESS · RESTORE · REINSTATE

Care at every stage

From identifying the problem to restoring the finish. Explore the work our team can help you plan.

Illustrative service scenes.

Explore the recovery journey

The right work.
In the right order.

A typical water-recovery route, tailored to the property. The exact sequence depends on the risks, materials and agreed scope—not every job needs every stage.

AssessExtract & cleanDry & verifyReinstate
Illustrative property surveyor inspecting and recording the condition of a timber floor
Service illustration
Establish the starting point

Understand what happened—and what is still affected.

Record the incident, inspect accessible areas and take suitable moisture and environmental readings. Findings, access limitations and the likely source shape the proposed scope before treatments or repairs are agreed.

Emergency stabilisation or specialist safety checks may need to happen first.

Surveys & testing
Opened wall linings and flooring during restoration
Service illustration
Remove water and address contamination

Get the recovery work in the right order.

Where required, remove standing water, assess contamination and agree which materials can be cleaned or need removal. Sewage cleanup, sanitisation, HEPA-filtered work and waste arrangements are selected for the actual conditions.

A contaminated-water incident needs more than simply switching on drying equipment.

Sewage & pump-out services
Drying equipment positioned in a stripped-out room
Service illustration
A monitored drying strategy

Follow the readings, not just the calendar.

Combine suitable dehumidification, controlled air movement or targeted drying with repeat moisture checks. A record of the trend and agreed drying objectives informs when the affected materials are ready for the next stage.

Drying is tailored to the construction; not every job needs the same equipment or duration.

Structural drying & monitoring
A surface repair during reinstatement work
Service illustration
Finish with a clear handover

Repair after the underlying work is ready.

Agree the required substrate preparation, replacement finishes and decoration once the source, contamination and drying requirements have been addressed. Photographs, findings and relevant records support a clear handover.

Insurance cover and claim decisions remain with the insurer; the repair scope is agreed separately.

Repairs & reinstatement

Images explain the individual stages; they are not a single project timeline.

Explore the equipment

Every tool.
A clear purpose.

Explore what each part of a drying setup does, then discover the other treatments a property may need.

Equipment-guide illustration: pristine DrizAir 1200 and The Cube dehumidifiers with two air movers beside a moisture-affected office wall
Illustrated equipment guideTap a point or choose a topic
See Mr Flood in motion.Site films, van scenes and response films. Choose what to watch.

In the drying setup

DrizAir 1200The CubeAir movementMoisture verification

Other treatments · selected separately

HEPA filtrationSanitisationOdour neutralisation
Refrigerant dehumidification

Give evaporated moisture somewhere to go.

The illustrated DrizAir 1200 removes water vapour from the air and pumps collected condensate away. Within a planned drying system, dehumidification supports moisture moving out of suitable building materials. We select the equipment and settings for the space, conditions and construction.

Equipment is selected following assessment. Running time alone does not establish that a building is dry.

Explore structural drying
Compact dehumidification

Professional drying in a compact format.

The Cube provides dehumidification where a compact unit suits the working space. Digital humidity controls and inlet and outlet environmental readings support setup and monitoring; collected water is removed by an automatic pump.

Compact equipment still needs suitable positioning, drainage and monitoring. The image is an illustrative setup, not a record of a customer job.

Explore monitored drying
Controlled airflow

Move air where the drying plan needs it.

Air movers help move moist air away from suitable wet surfaces and support evaporation. They do not collect water themselves. Airflow is planned with dehumidification and adjusted to the material and room conditions.

Contamination is assessed before using air movement, particularly around sewage or mould.

See how monitored drying works
Measure the materials

A surface can look dry before it is ready.

The marked wall is a reminder to investigate beyond appearance. Appropriate moisture measurements and environmental readings establish a starting point; repeat checks help assess progress against the agreed drying objectives.

The illustration shows the affected wall, not a moisture instrument or a measured result.

Explore surveys & testing
Separate contamination controls

Control particles as part of the work.

HEPA-filtered vacuuming and air filtration can support the controlled removal of dust and particles during suitable remediation work. They are selected with containment, source removal and cleaning—not used as a substitute for those steps.

HEPA filtration equipment is not shown in this drying illustration.

Explore controlled remediation
Cleaning comes first

Match the treatment to the contamination.

Physical cleaning removes soil and residues. Where appropriate, a separately specified sanitisation or disinfection stage follows, using a compatible product and its required application controls. Sewage and other contamination need their own assessed scope.

Treatment does not replace removal of materials that cannot reasonably be cleaned.

Explore cleaning & sanitisation
Find the source

Address the cause, not just the smell.

Persistent odours can remain in deposits, contents or porous materials. Investigation and source cleaning come first. Appropriate supplementary methods are selected for the problem, with preparation and return-to-use arrangements explained.

Fogging and ozone are separately assessed treatments, not automatic additions to every job.

Explore odour neutralisation

Behind the response

The right equipment.
The right expertise.

Specialist restoration is practical, measured work. See the equipment, investigation and site conditions behind the service.

Drying equipment deployed on a Mr Flood property restoration jobFROM THE JOB · MR FLOOD01:23Restoration. In practice.Watch the site film
01—04

Purpose-built tools.
A considered approach.

Removing water is only the start. Understanding the materials, controlling contamination and monitoring progress are what shape the restoration plan.

  • 01
    Water extraction & drying

    Dehumidifiers and air movement, selected for the affected space and materials.

  • 02
    Investigation & monitoring

    Moisture meters, environmental readings and thermal imaging where useful.

  • 03
    Cleaning & decontamination

    HEPA equipment and targeted treatment suited to the contamination.

  • 04
    Records & next steps

    Photographs, findings and clear recommendations for the agreed service.

Discuss your property

Job-film footage and Mr Flood promotional videos. The van scenarios and incident adverts are illustrative; they are not individual documented case studies.

Drying equipment positioned in a stripped-out room
Knowledge. Equipment. A clear plan.Purposeful restoration from the start.
UnderstandRestoreReassure
The Mr Flood approach

There’s a property
to restore.
And a person to reassure.

Our restoration technicians combine practical expertise, specialist equipment and a clear plan for your property. We explain the findings, agree the work and keep you informed through assessment, cleaning, drying and recovery.

  • Understand what’s happening. Investigate the cause and extent of the damage.
  • Know what comes next. Clear recommendations and quotations for the work required.
  • Keep a useful record. Reports, photographs and monitoring where applicable.
Meet the Mr Flood team
Here when it matters

The unexpected happens.
Know who to turn to.

Pause motion
Local knowledge. Wider capability.

Here for your home.
Ready for your business.

Working across London, Surrey and Kent, with nationwide attendance for larger projects by arrangement.

LondonSurreyKent
Explore our coverage
In customers’ words

The reassurance
is real.

Feedback on surveys, restoration and customer care.

★★★★★Google

“Outstanding service from start to finish.”

John praised the overall service and gave Mr Flood a 10/10 recommendation.

JH
John HigginsGoogle review
★★★★★Google

“Mr Flood was very quick to respond.”

Kiril described feeling supported during an emergency and valued the professional response.

KV
Kiril VasciukGoogle review
★★★★★Google

“Prompt and helpful.”

Amy valued the clear damp-survey information when considering a property purchase.

AJ
Amy JohnsonGoogle review
★★★★★Trustpilot

“Professional and thorough, highly recommended!”

Lars described a detailed survey after a leak from above, and confidence in the proposed remedial work.

★★★★★Trustpilot

“Very professional service.”

Josh highlighted comprehensive reporting, upfront pricing and clear explanations of essential and optional works.

★★★★★Trustpilot

“Amazing service.”

Mattia valued the professional approach and detailed reports that helped with repairs and insurance discussions.

MC
★★★★★

Very helpful young men

“I would like to commend these 2 gentlemen as being very professional and polite…”

★★★★★

Patrick Flood was excellent

“He was extremely helpful, professional and courteous.”

★★★★★

Professional and knowledgable

“Patrick was lovely. He was professional and knowledgable and provided sound advice.”

Review excerpts and summaries. Original reviews are linked where available.

Ratings checked on 4 November 2026: Trustpilot Excellent, 4.5/5 from 15 reviews. Follow the platform links for the latest ratings and reviews.

Explore customer feedback

MORE FROM OUR GOOGLE CUSTOMERS

More experiences, in their own words.

Read what customers say about our surveys, restoration work and service. Explore all 36 Google reviews below.

Google review

★★★★★

Liam Jones

2026-04-05
We engaged MrFlood Ltd to carry out an ATP sampling survey at our premises ahead of opening our new restaurant. Despite using multiple cleaning firms beforehand, contamination levels remained high, as confirmed by both previous tests and MrFlood Ltd’s ATP survey.
Read the full review →

Google review

★★★★★

ali ali

2026-04-04
Patrick from Mr Flood Ltd was excellent from start to finish. He carried out a very thorough damp and moisture survey and clearly explained the extent of the damage and what needed to be done. The report provided was detailed, professional, and exactly what was needed.
Read the full review →

Google review

★★★★★

Rachel Stevens

2026-03-31
We contacted MrFlood Ltd following extensive flooding in our basement property in Central London. The team were extremely polite and professional at all times, keeping us updated throughout the process and ensuring we were fully informed about what was happening and why it needed to be done.
Read the full review →
Read all 36 Google reviews →
A few useful answers

Before you
get in touch.

Ask Mr Flood →More questions & answers
Do I need a survey before work starts?+

A survey is often the best starting point for persistent damp, mould, odour or unclear water damage. For an active incident, immediate response may come first. We’ll help identify the appropriate starting point from the information you provide.

Can I send photographs instead of calling?+

Yes. Send photographs and a short explanation by WhatsApp or email, including the property postcode. Photos help with initial guidance, although some issues need an on-site assessment.

Do you work with landlords and businesses?+

Yes. Mr Flood supports homeowners, tenants, landlords, managing agents and commercial clients, with the scope and documentation agreed for the project.

Can you help beyond London, Surrey and Kent?+

Nationwide attendance can be considered for larger projects by arrangement. Send us the location and a brief outline of the work.

Let’s get it sorted

Your next step
starts with
a conversation.

Tell us what’s happened. Send a few photos if you can. We’ll help you identify the right service and the next practical step.

Immediate danger or an active fire? Contact the emergency services first.

A little detail goes a long way

How can we help?

Tell us what you need and how to reach you. Our team will review the request and help you arrange the next step.

Amy · Mr FloodFind your service

Need help choosing a service? Browse all services or email the Mr Flood team.

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