Question 1

What services do you provide?

Accepted Answer

Mr Flood Ltd provides a comprehensive range of specialist property restoration, environmental, remediation, and improvement services across London and the surrounding areas.

We support homeowners, landlords, managing agents, insurance clients, commercial premises, and public sector organisations with a truly end-to-end service — from emergency response through to full reinstatement and property improvement.

Our services include:

• Flood and water damage restoration

• Sewage (Category 3) remediation

• Fire and smoke damage restoration

• Mould inspection, reporting, and safe removal

• Structural and contents drying

• Odour neutralisation and chemical-free sanitisation

• Moisture detection and thermal imaging surveys

• Damp investigations and diagnostic reporting

• Drone roof inspections and leak tracing

• Basement water ingress assessments

• Insurance-compliant drying documentation

Beyond remediation, we also carry out:

• Full reinstatement works following water, fire, or impact damage

• Plastering, decorating, and painting

• General property repairs and refurbishments

• Home improvements and internal upgrades

• Gardening and landscaping works

• DOFF steam cleaning (brickwork, stone, façades)

• Drainage CCTV surveys and drain cleaning

• Hoarder property clearance and specialist deep cleaning

• Biohazard clearance and decontamination

• Crime scene attendance and sensitive cleaning

• End-of-tenancy and general deep cleans

• Hard floor and carpet cleaning and restoration

• Liquid damp proof injection and preventative works

Whether the issue is sudden water ingress, long-term damp, contamination, structural damage, neglected properties, or planned improvements — we approach every project with a structured assessment, clear reporting, and a professional plan of action.

We operate a 24/7 emergency response service because property issues rarely happen at convenient times.

If you're unsure which service you require, you can call, WhatsApp, or email us with photos or short videos — allowing us to assess the situation quickly and guide you on the most appropriate next steps.

Our aim is always the same: protect your property properly, prevent secondary damage, restore it professionally, and provide clear, honest guidance throughout.

Have no fear, Mr Flood is here.

Question 2

Do you offer emergency call-outs?

Accepted Answer

Yes — we provide a genuine 24/7 emergency call-out service across London and the surrounding areas.

Property emergencies extend far beyond flooding, and we are equipped to respond to a wide range of urgent and sensitive situations, including:

• Flooding and burst pipes
• Fire and smoke damage
• Sewage overflows
• Roof leaks and sudden water ingress
• Oil spills and hazardous odours
• Biohazard incidents and contamination
• Trauma scenes and sudden death attendance
• Crime scene cleaning
• Hoarder properties requiring urgent clearance
• Drainage blockages and overflows
• Storm damage and external building issues

We understand that some call-outs — particularly those involving trauma or sudden death — require not only technical expertise, but discretion, professionalism, and empathy. We handle these situations with complete confidentiality and sensitivity.

Our emergency response focuses on:

• Immediate mitigation and containment
• Protection of unaffected areas
• Safe decontamination where required
• Clear documentation (particularly for insurance or official purposes)
• A structured plan for remediation and reinstatement

For the fastest response, you can call, WhatsApp, or email us directly. Sending photos or short videos (where appropriate) allows us to assess the situation quickly and prepare properly before arrival.

Day or night, we respond calmly, professionally, and with a clear course of action.

Have no fear, Mr Flood is here.

Question 3

What areas do you cover?

Accepted Answer

We operate across the UK, providing reliable and professional services for homes, businesses, and organisations. If you're unsure whether we cover your area, get in touch!

Question 4

Are your services insured?

Accepted Answer

Yes — Mr Flood Ltd is fully insured and operates in accordance with industry best practice standards.

We hold appropriate public liability and professional cover relevant to the scope of works we undertake. This provides protection and peace of mind for homeowners, landlords, managing agents, commercial clients, and public sector organisations.

Beyond insurance, we work with:

• Formal risk assessments and safe working procedures
• Method statements where required
• Insurance-compliant documentation for claims
• Clear reporting and photographic records
• Professional equipment and calibrated moisture detection tools

Whether we are carrying out emergency response, biohazard clearance, reinstatement works, or general property improvements, safety, accountability, and professionalism remain central to how we operate.

If you require confirmation of insurance for managing agents, commercial contracts, or public sector work, we are happy to provide documentation upon request.

Our aim is always to deliver work that is not only effective — but properly protected and professionally executed.

Have no fear, Mr Flood is here.

Question 5

Do you work with insurance companies?

Accepted Answer

Yes — we regularly work alongside insurance companies, loss adjusters, managing agents, and policyholders to support a wide range of property-related claims.

We understand that making a claim can feel overwhelming, especially during an already stressful situation. Our role is to provide clear, structured documentation and professional guidance so you are not left navigating the process alone.

We assist with claims involving:

• Flood and escape of water
• Fire and smoke damage
• Sewage contamination
• Storm and impact damage
• Biohazard and trauma incidents
• Sudden death attendance
• Crime scene cleaning
• Malicious or accidental property damage
• Drainage failures and environmental contamination
• Full reinstatement and repair works

We provide:

• Detailed written reports and photographic evidence
• Clear, itemised quotations
• Phased scopes of work aligned with approvals
• Professional remediation and reinstatement documentation
• Direct communication with insurers or loss adjusters where required

Where mitigation is necessary, we act promptly to prevent secondary damage — something insurers expect policyholders to demonstrate.

From emergency attendance through to full reinstatement, we approach insurance work with clarity, organisation, and professionalism.

If you would like us to review your situation, you can call, WhatsApp, or email us with photos or brief details, and we’ll guide you calmly through the next steps.

Have no fear, Mr Flood is here.

Question 6

Can you help with insurance claims for property damage?

Accepted Answer

Yes — we regularly assist clients with insurance claims across a wide range of property damage situations.

We understand that dealing with insurers, loss adjusters, and documentation requirements can feel overwhelming — especially during an already stressful event. Our role is to provide clear, structured evidence and professional support throughout the process.

We can provide:

• Detailed written reports outlining findings
• Photographic and video evidence
• Moisture mapping and environmental data where relevant
• Clear, itemised quotations
• Phased scopes of work aligned with approval stages
• Professional remediation and reinstatement documentation

We also ensure that mitigation steps are properly recorded, as insurers typically expect reasonable action to prevent secondary damage.

Whether the claim relates to water ingress, fire damage, contamination, structural impact, specialist cleaning, or reinstatement works, we approach every case with organisation and clarity.

Our aim is to remove uncertainty from the technical side — so you are not left trying to justify the situation alone.

If you would like us to review your property damage or support an ongoing claim, you can call, WhatsApp, or email us with details, and we’ll guide you calmly through the next steps.

Have no fear, Mr Flood is here.

Question 7

Do I need a property survey before work begins?

Accepted Answer

In many cases — yes.

A professional survey is the foundation of any effective remediation or restoration plan. Acting without proper assessment can lead to unnecessary strip-out, incomplete drying, recurring mould, or avoidable costs.

You may require a survey if:

• The source of moisture or damage is unclear
• The escape of water was large or affected multiple areas
• The issue has been ongoing for some time
• There are signs of hidden migration (under floors or within walls)
• You are making an insurance claim
• Previous attempts to resolve the issue have failed
• You want documented evidence before committing to works

At Mr Flood Ltd, a structured survey may include:

• Moisture mapping of affected areas
• Thermal imaging inspection
• Full psychometric evaluation
• Assessment of wall and floor substrates
• Ventilation and condensation analysis
• Identification of contamination categories (where relevant)
• Photographic documentation
• Clear written findings and recommendations

A survey is not about selling work — it is about establishing facts.

It allows us to determine:

• The true extent of the issue
• What can be salvaged
• What requires remediation
• Whether full strip-out is necessary or avoidable
• The most efficient and proportionate solution

In many situations, a properly conducted survey saves money by preventing guesswork.

If you are unsure whether you need one, you can call, WhatsApp, or email us with photos or details, and we will advise you honestly on the most appropriate next step.

Have no fear, Mr Flood is here.

Question 8

How does Mr Flood Ltd handle a flood?

Accepted Answer

Handling a flood properly is about control, structure, and preventing secondary damage — not just removing visible water.

At Mr Flood Ltd, we approach flood response methodically.

Our process typically involves:

• Immediate assessment of safety and source control
• Identification of clean, grey, or contaminated water
• Controlled water extraction
• Full moisture mapping of floors, walls, and affected materials
• Thermal imaging to identify hidden migration
• Protection of unaffected areas
• Structured drying using professional dehumidifiers and air movers
• Scheduled moisture monitoring and equipment adjustments
• Clear documentation where insurance is involved
• Reinstatement works once the structure is verified dry

A professional survey is critical because water rarely remains where it first appears. It can travel beneath flooring, into wall cavities, insulation, screeds, and structural timbers — areas that cannot be assessed visually.

Without proper moisture profiling, there is a risk of:

• Trapped moisture leading to mould growth
• Timber distortion and long-term structural issues
• Odour development
• Premature reinstatement before full drying
• Insurance complications due to lack of documentation

A structured survey allows us to determine the true extent of migration, select the correct drying strategy, and avoid unnecessary strip-out or ineffective equipment placement.

Our focus is not simply to “dry it fast” — but to dry it correctly and verify it through measured data.

If you experience flooding, you can call, WhatsApp, or email us with photos or details. Early assessment often means greater material salvage and reduced long-term cost.

Have no fear, Mr Flood is here.

Question 9

How does Mr Flood Ltd  handle fire damage?

Accepted Answer

Handling fire damage requires a structured and controlled approach — not just surface cleaning.

Once the fire is extinguished, the property may still be affected by heat exposure, soot contamination, smoke migration, and often water used during firefighting. Each of these elements must be assessed separately.

At Mr Flood Ltd, we approach fire incidents methodically.

Our process typically involves:

• Initial safety and structural assessment
• Identification of heat-affected and contaminated materials
• Evaluation of soot type and smoke spread
• Controlled removal of debris and irreparable contents
• Specialist cleaning of soot and residue from surfaces
• Odour neutralisation treatments
• Assessment and drying of water-affected areas
• Detailed documentation for insurance purposes
• Full reinstatement and repair works where required

Soot residues can be acidic and may continue to corrode metals, stain finishes, and damage surfaces if not treated correctly. Smoke can travel into cavities, insulation, ventilation systems, and behind fixtures — meaning what is visible is rarely the full extent.

A professional assessment is essential to determine:

• What can be restored
• What requires removal
• Whether contamination has spread beyond the primary area
• Whether secondary moisture damage is present

Our focus is to stabilise the environment first, remediate contamination properly, and then restore the property safely and systematically.

If you have experienced a fire incident, you can call, WhatsApp, or email us with details, and we’ll guide you calmly through the next steps.

Have no fear, Mr Flood is here.

Question 10

How does Mr Flood Ltd  handle mould?

Accepted Answer

Mould is treated as an environmental imbalance — not just a surface issue.

At Mr Flood Ltd, we do not simply wipe mould away. We identify why it is forming and address the conditions allowing it to grow.

Our process typically involves:

• Initial inspection and environmental assessment
• Moisture mapping of affected walls, ceilings, and floors
• Thermal imaging to identify cold bridging or hidden damp
• Humidity and ventilation analysis
• Identification of leaks, condensation patterns, or structural moisture
• Determining whether mould is surface-level or substrate-embedded

Where remediation is required, we implement controlled procedures which may include:

• Containment of affected areas (where necessary)
• Safe removal of contaminated materials
• Professional cleaning and antimicrobial treatment
• HEPA filtration or air management where appropriate
• Correction of ventilation or moisture sources
• Preventative recommendations to reduce recurrence

A survey is essential because mould is usually a symptom. Without correcting the underlying moisture imbalance, it is likely to return.

Our objective is to stabilise the indoor environment, restore affected materials where possible, and prevent future growth — not just improve appearance temporarily.

If you are dealing with mould, or suspect conditions that may lead to mould, you can call, WhatsApp, or email us with photos or details, and we’ll guide you clearly on the next steps.

Have no fear, Mr Flood is here.

Question 11

How does Mr Flood Ltd  handle a biohazard cleanup?

Accepted Answer

Biohazard cleanup is carried out using controlled, professional procedures — not standard cleaning methods.

Situations may include trauma incidents, unattended deaths, bodily fluids, sewage contamination, hoarder environments, or other hazardous material exposure. These environments require specialist handling to ensure safety, legal compliance, and full decontamination.

At Mr Flood Ltd, our approach includes:

• Securing and assessing the affected area
• Identifying contamination zones
• Implementing appropriate PPE and containment measures
• Safe removal and disposal of hazardous materials
• Professional-grade decontamination of affected surfaces
• Odour neutralisation where required
• Discreet, confidential handling throughout

We focus on both visible contamination and potential unseen risk within porous materials, subfloors, or structural voids.

Sensitivity and discretion are essential in these situations. We attend calmly, respectfully, and with complete confidentiality.

If you require biohazard or trauma-related cleanup, you can call, WhatsApp, or email us in confidence, and we will guide you through the next steps professionally and discreetly.

Have no fear, Mr Flood is here.

Question 12

How does Mr Flood Ltd handle odour?

Accepted Answer

Odour issues are treated as environmental contamination — not something to be masked.

At Mr Flood Ltd, we do not cover smells with fragrances or temporary treatments. We identify the source and neutralise it properly.

Our process typically involves:

• Identifying the origin of the odour
• Determining whether it is organic, chemical, microbial, smoke-related, or environmental
• Assessing whether materials have absorbed contamination
• Inspecting for hidden moisture or decay contributing to the smell

Depending on the cause, treatment may include:

• Deep cleaning and removal of contaminated materials
• Specialist odour-neutralising agents
• ULV fogging to penetrate porous surfaces and voids
• Ozone treatments (deployed safely and appropriately)
• Air scrubbing and filtration
• Ventilation correction and moisture stabilisation

Many persistent odours are symptoms of a wider issue — such as damp, contamination, or material degradation. If the underlying cause is not addressed, smells often return.

A structured assessment ensures the correct method is applied, avoiding unnecessary treatments or temporary fixes.

If you are experiencing a persistent or unexplained odour, you can call, WhatsApp, or email us with details, and we’ll guide you clearly on the most effective next steps.

Have no fear, Mr Flood is here.