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CUSTOMER EXPERIENCES

Read the reviews.
In their own words.

Customer experiences from our Google review collection, in their own words.

Google review collection · 36 reviews · updated 4 November 2026. See our Trustpilot and earlier career-review collection.

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Google review

★★★★★

Liam Jones

2026-04-05
We engaged MrFlood Ltd to carry out an ATP sampling survey at our premises ahead of opening our new restaurant. Despite using multiple cleaning firms beforehand, contamination levels remained high, as confirmed by both previous tests and MrFlood Ltd’s ATP survey.

Following this, we instructed MrFlood Ltd to undertake their Advanced Environmental Reset service. The results were outstanding. Not only was the premises left exceptionally clean, but they were also able to clearly demonstrate—through follow-up ATP sampling—that their work had been effective, which we found very reassuring and impressive.

As an added bonus, the entire premises now smells fantastic.

We would highly recommend their services—10/10.

Google review

★★★★★

ali ali

2026-04-04
Patrick from Mr Flood Ltd was excellent from start to finish. He carried out a very thorough damp and moisture survey and clearly explained the extent of the damage and what needed to be done. The report provided was detailed, professional, and exactly what was needed.

He was punctual, knowledgeable, and took the time to answer all my questions without rushing. I felt confident in his assessment and appreciated the level of detail and care he put into the work.

Highly recommend if you need a proper, reliable assessment done.

Google review

★★★★★

Rachel Stevens

2026-03-31
We contacted MrFlood Ltd following extensive flooding in our basement property in Central London. The team were extremely polite and professional at all times, keeping us updated throughout the process and ensuring we were fully informed about what was happening and why it needed to be done.

Their help and expertise were second to none, enabling our business to reopen in the shortest possible timeframe, for which we are extremely grateful.

We would 100% recommend this company.

Google review

★★★★★

Joshua Jacobs

2026-03-27
Very professional service. I had a reasonably sized mold issue after long term leak/flood. Mr Flood performed a survey and sent me a comprehensive report detailing the damage, water levels, and exactly what would be the works needed to remediate it. All pricing was quoted upfront prior to works taking place. The repairs were also clearly explained to me, along any impact of works that were optional or nice to have rather than strictly necessary. Also very responsive whenever I had questions. Cost wise was reasonable as well - justified for the service I received. I would definitely recommend Mr Flood for any mold/water damage problems.

Google review

★★★★★

Katie Holland

2026-03-27
I was very happy with the efficiency and speed in which Patrick (Mr Flood) carried out his works. Would highly recommend thorough, considered and professional. Thank you.!

Google review

★★★★★

Samantha King

2026-03-19
This company is genuinely one of the best companies I have ever dealt with! We had a flood from our loft, causing utter devastation throughout the whole house and were absoloutley lost. Not knowing what to do we turned to Chat Gpt and asked for the best flood restoration companies in london, and Mr Flood Ltd was at the top (and we can now see why!).

We gave them a call and they took care of it from start to finish and even helped me with my insurance and made what felt like the end of the world an easier situation to manage with all there support! We are so grateful for their services and would highly recommend this company to anyone seeking help!

Google review

★★★★★

John Higgins

2026-03-18
Outstanding service from start to finish.

If there was a 10 star rating, I would happily click it!

Recommended 10/10

Google review

★★★★★

Amy Johnson

2026-03-14
Prompt and helpful in completing a damp survey for a property we are hoping to purchase. Information was very clear and concise.

Google review

★★★★★

N H

2026-03-05
Patrick was great! He came out quickly after our washing machine leak. He explained everything clearly, showed where the moisture had travelled, and set up the drying equipment to stop any further damage. He was very professional and reassuring during a stressful situation. Would definitely recommend!

Google review

★★★★★

D J

2026-03-03
Patrick was prompt, professional, and most importantly he and his team executed their work flawlessly.

Google review

★★★★★

Rihanna Jacobs

2026-02-27
Within 1 day the Mr Flood team removed all the mold from our property and left it looking fresh and smelling beautiful! Amazing service from start to finish and genuinely nice people! HIGHLY RECOMMENDED!

Google review

★★★★★

Ajit Singh

2026-02-16
Patrick (Mr. Flood) was extremely helpful and understanding of a difficult flooding situation arising when I was outside the country and was able to handhold to an extremely positive outcome. His energy and willingness are second to none.

Google review

★★★★★

Sam H

2026-01-21
Patrick and his team were extremely responsive and helpful. Patrick worked late under time constraints to help us. We appreciate it a lot. I 100% recommend them.

Google review

★★★★★

Kiril Vasciuk

2026-01-11
Mr Flood was very quick to respond to our emergency. We’ve received professional service and felt supported along the way!

Google review

★★★★★

Chris Batson

2025-12-10
An exceptionally good service was provided by Mr Flood when we contacted them after serious flooding to our basement premises in London. The pumping and dehumidifying equipment they used was top-notch and the team were friendly, efficient and professional at all times. Highly recommended.

Google review

★★★★★

Gillian EXCELL

2025-11-07
⭐️⭐️⭐️⭐️⭐️ 5/5 Review
I recently had some garden work completed by Mr Flood Ltd, and the service was outstanding! The team was polite, respectful, and incredibly hardworking. My garden was a total mess before, but the Mr Flood team transformed it into a perfect landscape. I’m absolutely delighted with the results — highly recommended!

Google review

★★★★★

Sherman Leung

2025-11-03
Did an incredible job assessing flood damage in our house!! Patrick was super knowledgeable, friendly, efficient and highly recommend to anyone. Was particularly great answering follow up questions which I really appreciated

Google review

★★★★★

Blue Butterfly

2025-10-02
We used Mr Flood for a damp and mould survey for the rented property. Not only was the report provided promptly and professionally, but he also took the time to explain the findings clearly and help us interpret the results. He went further by assisting in drafting a dispute letter and giving practical information to support our next steps. His expertise and support have been invaluable, and we would highly recommend his services

Google review

★★★★★

M L

2025-10-01
Mr Flood has been very helpful, with continuous support even after receiving services. Mr Flood is very thorough with their explanations and drafting emails, as well as answering any queries. All works were carried out promptly and swiftly, with results delivered the next day

Google review

★★★★★

Henry Prempeh

2025-09-11
Patrick is a honourable man going well above and beyond to rectify an issue caused by my builder. Working out of hours and answering plenty of questions to get to the bottom of it

Google review

★★★★★

ana boudouva

2025-09-10
Extremely thorough and professional job done, while making sure to keep me involved in the process, as I’m dealing with a dispute at the minute. Maintained high client confidentiality when presented with a tricky situation, and overall enjoyable people.

Google review

★★★★★

Katharine Baker

2025-09-07
Mr Flood and his team deliver excellent customer service. Very polite and helpful, keeping us updated throughout our project, even when I had multiple questions. Went above and beyond, doing additional tasks to ensure a great finish. Patrick has a professional approach and clearly knows his stuff. The team cleared up after themselves really thoroughly and our place has been left looking very smart. Would use them again.

Google review

★★★★★

Elisha S Henry

2025-09-07
Excellent service from start to finish. The work was completed to a very high standard, and he was both professional and reliable throughout. I’d happily recommend his services.

Google review

★★★★★

Hifza Amir

2025-09-03
Exsamplary workmanship

Google review

★★★★★

Roy Chambers

2025-08-23
Exemplary Workmanship

I had the pleasure of calling on Mr Flood and his team after our home was badly flooded following the storm. They arrived incredibly quickly and worked through the night with such dedication, it was truly impressive to watch. From the moment they arrived, they took control of the situation, making sure our belongings were safe and doing whatever was needed to stop things from getting worse, keeping us up to date throughout.

They brought in all sorts of equipment, much of which I can’t pretend to understand, but it clearly did the job! As the majority of my possessions were dry by the time they left!! They managed to get all the water out, cleaned everything thoroughly, and set up machines to help dry the house before they left. What really stood out was how tidy they left the place, even taking away the rubbish, which I didn’t expect and then he went the extra mile to sit and explain the whole ordeal to my insurance company, which took 90% of the stress off of my shoulders as he knew everything to say, which sped things up massively!

And, I must admit, I was genuinely surprised to find out his name is actually Mr Flood, it seemed almost too perfect given the circumstances! To top it all off, the price was nearly half of what other companies had quoted us that day. An outstanding service from start to finish, 2 weeks and my house is dry and I would highly recommend them to anyone! Thank you so much!

Google review

★★★★★

Ethan Arellano

2025-04-18
Mr. Flood was an absolute professional and a true gentleman. He responded to my inquiry on very short notice and made time in his schedule within hours to quickly assess and remediate a serious mold issue. From the moment he arrived, he treated the situation with care and clarity—explaining not just what he saw, but what it meant for my health and next steps.

His calm presence, humorous and respectful demeanor, and genuine concern for my wellbeing all stood out immediately. He went above and beyond to walk me through the deeper root of the problem, and in a moment of stress, he brought a sense of confidence, trust, and integrity.

I can’t recommend his services highly enough. If you’re dealing with mold or damp, Mr. Flood is the man you want in your corner 10 times out of 10.

Google review

★★★★★

Adenike Odeleye

2025-04-18
Came at short notice. Communicated well. Gave a detailed report. Really helpful. Trustworthy

Google review

★★★★★

Fred

2025-04-04
After having a house fire, the last thing I wanted was to be ringing up company after company getting quotes for work I didnt really understand. I sent an email and recived a reply almost instantly, packed with information on the services I required which helped me to understand it all. A time was agreed, to which they arrived 30 minutes early and the work carried out is nothing short of amazing. Everything is now ready to be sent over to my insurance which I thought would take weeks! Brilliant company and amazing results!! Thank you!!

Google review

★★★★★

Maryam Elsaieh

2025-03-29
Words can’t fully express how much we appreciate Mr. Flood’s incredible service! After trying five to seven cleaning services in the area, I can confidently say that none compare to his expertise—it’s a seven-star experience.

But he doesn’t just clean—he works magic! I requested a painting quote to freshen up our space, and instead of jumping straight to painting, he cleaned the walls so thoroughly that they looked freshly painted!

Beyond cleaning, he can fix and restore almost anything, making it look brand new. Plus, his emergency service is a lifesaver—yes, it costs extra, but the peace of mind of knowing we have reliable support for plumbing, painting, cleaning, and more is worth it.

Hands down, it is the best service we’ve ever had, I highly recommend!

Google review

★★★★★

tony mansell

2025-03-25
So far, all is brilliant; in a long day Mr Flood has got rid of all our mould issues, chipped back the affected plaster, and left the affected area to dry. The conservatory is as clean as it has ever been. Work continues.....

Google review

★★★★★

Tyler Taylor

2025-02-05
Highly recommend. Came out to us as an emergency call out, was very professional and thorough. Gave us lots of advice and recommendations with what to do. Would definitely use Mr Flood in the future and would recommend him to anyone. 5 star service

Google review

★★★★★

Jon Ilot

2025-02-04
5 STARS ALL THE WAY

Google review

★★★★☆

Debbie Fields

2025-02-02
I’ve contacted Mr Flood for help and advise due to having mould and damp in the property he’s been to survey the issue and has written me a extensive report so I now know what the issue is and can start to put things right , he’s also going to help me with a quote for work that may be done in the future saving me time and stress getting the right people in to do the work , Thankyou

Google review

★★★★★

Dr Sabisu

2025-01-31
Mr Flood saved the day! They turned up within 1 hour at 3am!!!! This company is very serious about getting job done. They promise to solve the issue and they delivered. Very pleased! Recommended.

Google review

★★★★★

Lee Baker

2025-01-30
Quality service! we were given a very detailed report with lots of information how to tackle on going issues and how to prepare and prevent future problems. 5 page report with 100+ images will most certainly be using Mr Floods services again.

Google review

★★★★★

Callie Sully

2025-01-30
Highly recommend, 5 star service from start to finish. I have been helped with multiple jobs I required and have always been happy with the quality, care and hardwork put in by Mr Flood and his team. Thanks again for your assistance. I am really pleased with the end results of my recent carpet clean and my garden fence and would not hesitate to book again for any services I need.
Amy · Mr FloodFind your service

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