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Emergency Flooding Response – A Job Well Done!

Feb 12, 2025
1 min read

We recently responded to an emergency call-out after a customer's basement was severely flooded due to external pipes breaking on the road. The street was inundated, and the flooding caused huge deposits of trapped water within the basement.


Without wasting any time, we immediately got to work, starting with the extraction of the standing water. The challenge came from the multi-layered concrete slab flooring, with a heavy rubber DPM-style sheeting beneath it, trapping moisture between the layers. Accessing each layer to extract the trapped moisture was no easy feat—it required all of our experience and determination.


Despite the difficulties, we successfully removed every last bit of standing water and proceeded with a thorough sanitisation of the entire basement area. Following this, we implemented a drying program to mitigate further damage while the insurance provider completed their assessments. Our drying efforts continued until the area was restored to its pre-incident moisture levels.


This job was a real test of our expertise, determination, and dedication to solving even the most complex moisture-related issues. Another successful job completed, leaving the customer relieved and the property back on track!




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Basement recovery after an external pipe burst

Originally published 2025-02-12.

Basement recovery after an external pipe burst — illustrative restoration scene
Service illustration

The situation

An external road pipe burst flooded a basement. The floor construction included multiple layers and a membrane, creating the possibility of water remaining below the visible surface.

The response

The project account describes extraction, cleaning and sanitisation followed by drying and monitoring. The layered floor construction was relevant to the assessment and to discussions about the wider restoration scope.

What to consider

Removing standing water is only the first stage. Water trapped beneath finishes or within a floor can require investigation and a tailored drying approach. The condition of the assembly should guide decisions, supported by records rather than surface appearance alone.

From the original project

Original project film 1. Poster: service illustration. Open film directly. Captions and a transcript have not been verified.

This is a summary of a previously published project, not a new completion report. Service illustrations are separate from the original project films.

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